Main Article Content

Abstract

The quality of hotel services is one of the indicators of a hotel's reputation. Quality service makes a good impression on consumers and allows them to reuse these hotel services. If the customer has a good impression of the hotel, he can recommend this hotel to his acquaintances and provide usage of 5 more people from the services of this hotel. Therefore, it is necessary to provide them with high quality services without fear of the costs associated with maintaining a regular customer.

Keywords

tourism, service quality, hotel, expectation, satisfaction, customer

Article Details

How to Cite
[1]
Kurbonova Z. A and Djurayeva N. B, “QUALITY OF SERVICE IN THE HOTEL INDUSTRY AND ITS IMPROVEMENT”, IEJRD - International Multidisciplinary Journal, vol. 6, no. ICDSIIL, p. 3, Feb. 2021.