PROFESSOR RUPALI DILIP TARU. ERFORMANCE MEASUREMENT OF SERVICE OPERATION IN IBM. International Engineering Journal For Research & Development, [S. l.], v. 2, n. 5, p. 6, 2016. Disponível em: https://iejrd.com/index.php/iejrd/article/view/582. Acesso em: 8 may. 2026.