QUALITY OF SERVICE IN THE HOTEL INDUSTRY AND ITS IMPROVEMENT

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Published Feb 11, 2021
https://doi.org/10.17605/OSF.IO/E57NW
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Vol. 6 No. ICDSIIL (2021): ICDSIIL-21

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Kurbonova Z. A
Master,Department Of Tourism And Hotel Management, Bukhara State University, Bukhara, Republic Of Uzbekistan
Djurayeva N. B
Master, Department Of Tourism And Hotel Management, Bukhara State University, Bukhara, Republic Of Uzbekistan

Abstract

The quality of hotel services is one of the indicators of a hotel's reputation. Quality service makes a good impression on consumers and allows them to reuse these hotel services. If the customer has a good impression of the hotel, he can recommend this hotel to his acquaintances and provide usage of 5 more people from the services of this hotel. Therefore, it is necessary to provide them with high quality services without fear of the costs associated with maintaining a regular customer.

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How to Cite
[1]
Kurbonova Z. A and Djurayeva N. B, “QUALITY OF SERVICE IN THE HOTEL INDUSTRY AND ITS IMPROVEMENT”, IEJRD - International Multidisciplinary Journal, vol. 6, no. ICDSIIL, p. 3, Feb. 2021.
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